Terms of Service

Item Dojo builds software for commerce businesses. Our apps are distributed through third-party platforms such as the Shopify App Store and operate within those platforms. Each app’s listing describes its specific functionality.

Syncify connects to your Shopify store and syncs your store’s data (such as products, orders, customers, and inventory) to destinations that you choose and configure — for example your own databases, cloud storage, or Google Drive and Google Sheets. Syncify reads data from your store; it does not modify your store’s data.

You access our apps through an account on the relevant platform (for example, your Shopify store). You are responsible for maintaining the security of that account and for all activity that occurs under it. You must be at least 18 years old and capable of entering into a binding contract to use the Services.

Paid features of our apps are billed through the platform on which the app is installed. For Syncify, subscription plans, free trials, and any usage-based charges (such as charges for sync runs beyond your plan’s included allowance) are billed through Shopify’s billing system and appear on your Shopify invoice. Current pricing and plan limits are shown in the app and on its listing.

Plan limits (such as the number of active syncs, scheduling frequency, and included usage) depend on your plan. If you downgrade, features or syncs that exceed your new plan’s limits may be paused until you adjust your usage or upgrade.

Fees are non-refundable except where required by law or by the refund policies of the platform through which you were billed. You can cancel at any time by uninstalling the app or changing your plan; cancellation takes effect in accordance with the platform’s billing cycle.

You retain all rights to your data. By using Syncify, you instruct us to access data from your store and deliver it to the destinations you configure. You are responsible for:

• Choosing destinations. You control where your data is sent. Before configuring a destination, ensure you have the right to store your data there and that the destination is appropriately secured.
• Destination credentials. Keeping the credentials you provide for destinations accurate, current, and appropriately scoped. We encrypt stored destination credentials.
• Legal compliance. Complying with all laws that apply to your data, including privacy and data-protection laws that govern the personal information of your customers. Where your data includes personal information about your customers, you are the controller of that information once it reaches your chosen destinations, and you are responsible for it there.
• Platform permissions. Granting the app the platform permissions (such as Shopify access scopes) it needs for the features you enable. The app requests read-only access to your store’s data, and only for the data types you turn on.

We handle personal information in accordance with our Privacy Policy, which forms part of these Terms.

You agree not to:

• use the Services to violate any law or the rights of any person;
• attempt to gain unauthorised access to the Services, other users’ data, or our systems;
• interfere with or disrupt the integrity or performance of the Services;
• reverse engineer, decompile, or otherwise attempt to derive the source code of the Services, except to the extent permitted by law;
• resell, sublicense, or make the Services available to third parties except as the Services are designed to allow; or
• use the Services to store or transmit malicious code.

We may suspend or terminate access for breach of this section.

The Services interoperate with third-party platforms and services, including Shopify, Google (for Google Drive and Google Sheets destinations), and cloud infrastructure providers. Your use of those platforms and services is governed by their own terms and privacy policies, and we are not responsible for them. If a third party changes or discontinues functionality we rely on, we may need to change or discontinue the affected features.

Where you connect a Google account to Syncify, our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

We own all rights in the Services, including all software, designs, and branding. These Terms do not transfer any of our intellectual property to you. We grant you a limited, non-exclusive, non-transferable licence to use the Services for your business purposes while these Terms are in effect. Any feedback you provide about the Services may be used by us without restriction or obligation.

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled syncs and notifications are provided on a best-effort basis; runs can fail or be delayed for reasons including platform rate limits, destination availability, and credential issues, and the app will surface failures to you and retry where appropriate.

We provide support by email. We may update, add, or remove features of the Services from time to time, and may perform maintenance that temporarily affects availability.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for verifying that data delivered to your destinations meets your needs before relying on it.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by applicable law that cannot lawfully be excluded, including under the Australian Consumer Law. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or in connection with the Services; and
• our total aggregate liability arising out of or in connection with the Services is limited to the amount you paid us for the Services in the twelve (12) months before the event giving rise to the liability.

You acknowledge that the data synced by the Services is copied from your store, which remains the system of record; the Services are not a backup service, and you should not rely on synced copies as your only copy of any data.

You may stop using the Services at any time by uninstalling the relevant app. We may suspend or terminate your access to the Services if you breach these Terms, if required by law, or if we discontinue the Services (in which case we will give reasonable notice where practicable). On uninstall or termination, your app data is deleted in accordance with our Privacy Policy and platform requirements. Sections of these Terms that by their nature should survive termination (including Sections 7, 9, 10, and 12) survive.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example through the app or by email. The updated Terms take effect when posted to this page, and your continued use of the Services after that constitutes acceptance. The “Effective date” above shows when these Terms were last updated.

Questions about these Terms can be sent to [email protected].